Support
Real human, real reply, usually same day.
Pick the path that matches what you need. If nothing fits, email us — we read every message.
01
I lost my download link.
No problem — we'll resend it. Enter the email you used at checkout and we'll mail you a fresh link in seconds.
Recover my download02
My license isn't activating.
License issues are almost always a copy-paste hiccup. Email support with your license key and a screenshot of the error and we'll unblock you fast.
Email support03
I found a bug.
Send the smallest repro you can — clip dimensions, Premiere version, and the plugin version. We track every report and ship fixes on the next minor release.
Report a bug04
I want a refund.
14 days, no questions, no friction. We don't want anyone using a tool they don't love. Reply to your purchase receipt or email support.
Request a refund